1. 寫作方法
①首段：注意客觀、禮貌
a. 自我介紹；
b. 引出投訴內(nèi)容；
c. 表明目的要求。
② 主體：展開說明投訴原因、具體理由或后果，注意內(nèi)容充實(shí)，符合交際習(xí)慣。
a. 詳細(xì)說明情況，中肯地提出問題；
b. 提出改進(jìn)建議，表明希望如何解決；
c. 拓展題目?jī)?nèi)容，尤其要強(qiáng)調(diào)問題不解決所帶來的后果。
③ 尾段：提出解決方案，不用展開，注意中肯、禮貌原則。
a. 表達(dá)強(qiáng)烈愿望，希望上述問題得到迅速、恰當(dāng)?shù)慕鉀Q；
b. 有時(shí)可就問題的解決限定時(shí)間；
c. 對(duì)有關(guān)人員的努力表示感謝；
d. 希望盡快得到滿意答復(fù)。
2. 寫作流程圖
3.常用套語
第一部分：提出抱怨并表示遺憾
套語：
(1) 很抱歉打擾您，但我必須鄭重提出投訴。
I am srry t truble yu but I am afraid that I have t make a serius cmplaint.
(2) 我很遺憾地告訴你投訴有關(guān)……的事由。
I am srry t tell yu that there shuld be reasns t cmplain abut …
(3) 我真的很討厭抱怨，但現(xiàn)在有一件事情確實(shí)令人煩心。
I really hate t cmplain, but ne thing is really disturbing nw.
第二部分：說明投訴問題、后果，并提出合理建議。
1. In the first place, the fd is t salty and the water isn't served in time. In additin, the music yu bradcast is t nisy. Under these circumstances, I find it hard t sit here having dinner quietly.
首先，食物太咸，水沒有及時(shí)端上來。而且，你們播放的音樂太吵了。在這樣的環(huán)境下，我很難安靜的坐在這里吃飯。
2. While I was n hliday in Hng Kng abut a week ag, I bught a green shirt fr 300 HK dllars in yur shp, but there seems t be smething wrng with it. When it's washed, it fades in clur. Nw I can't wear it.
大概一周前我在香港度假的時(shí)候，我在你們店里花300港元買了一件綠色襯衫，但是看上去似乎有一些狀況。當(dāng)被洗的時(shí)候，它會(huì)掉色?，F(xiàn)在，我不能穿了。
3. It arrived n time the day befre yesterday. But when I checked it, I fund a hle in the middle. I was astnished because the hle was bvius and I didn't think yu shuld neglect this deficiency（缺陷）.
它是前天按時(shí)到的。但是當(dāng)我檢查時(shí)，我發(fā)現(xiàn)中間有個(gè)洞。我很震驚，因?yàn)檫@個(gè)洞和明顯，我認(rèn)為你們不應(yīng)該忽略這個(gè)缺陷。
4. I have dialed yur service number fr several times but it was always busy.
我多次撥打你們的服務(wù)電話，但它總是占線。
5. Nw this prblem keeps wrrying me.
現(xiàn)在這個(gè)問題一直在困擾我。
6. T imprve the situatin, yu can take the fllwing measures.
為了改善狀況，你們可以采取下面的措施。
7. Can yu change a new ne fr me as sn as pssible?
你們可以盡快給我換件新的嗎？
8. I insist yu change a new ne fr me r give me a refund（退款）.
我堅(jiān)持你們給我換件新的或者給我退款。
9. Hw shall I send this scarf back t yu?
我怎么把這條圍巾寄還給你？
第三部分：提出批評(píng)及處理的意見或敦促對(duì)方采取措施
套語：
(1) 我認(rèn)為是你認(rèn)識(shí)到……的時(shí)候了。
I think it’s high time that yu realized …
(2) 我們深知你們并不經(jīng)常出錯(cuò)，但我們希望能確保這類差錯(cuò)不再發(fā)生。
We knw that yu are nt generally careless, but we shuld like yur assurance that this will nt happen again.
(3) 我必須正告貴方，除非對(duì)目前狀況采取措施，否則我將被迫訴諸法律。
I must warn yu that unless yu d smething abut the situatin, I will be frced t take legal actin.
(4) 坦率地說，我不再準(zhǔn)備忍受這種狀況。
Frankly, I am nt prepared t put up with the situatin any mre.
(5) 如果您能盡快調(diào)查此事，我將不勝感激。期待您盡快回復(fù)。
I wuld be very grateful if yu culd lk int the matter as sn as pssible. And I am lking frward t an early reply.
（6）期待著你早日答復(fù)。
I’m lking frward t yur early reply.
4.寫作模板
Dear ______,
①I am ______（自我介紹）. ②I feel bad t truble yu but I am afraid that I have t make a cmplaint abut ______.
③The reasn fr my dissatisfactin is ______（總體介紹）. ④In the first place, ______（抱怨的第一個(gè)方面）. ⑤In additin, ______（抱怨的第二個(gè)方面）. ⑥Under these circumstances, I find it ______（感覺）t______（抱怨的方面給你帶來的后果）.
⑦I appreciate it very much if yu culd ______（提出建議和請(qǐng)求）, preferably ______（進(jìn)一步的要求）, and I wuld like t have this matter settled by ______（設(shè)定解決事情最后期限）.
⑧Thank yu fr yur cnsideratin and I will be lking frward t yur reply.
假如你叫李華，最近在某個(gè)購物網(wǎng)站上購買了一件夾克，但到貨后發(fā)現(xiàn)了下列一些問題，請(qǐng)給該網(wǎng)站寫一封投訴信，投訴信內(nèi)容如下表：
要點(diǎn)：
1.投訴內(nèi)容；
2.要求重新郵寄或退款；
3.詢問應(yīng)由誰承擔(dān)郵寄費(fèi)用。
注意:
1.書信內(nèi)容包括以上要點(diǎn)；
2.詞數(shù)100左右(書信格式已給出，不計(jì)入總詞數(shù))；
3.可適當(dāng)增加細(xì)節(jié)，以使行文連貫。
Dear Sir r Madam,
I’m writing t cmplain abut the jacket which I bught frm yur website. This mrning I received the jacket n time, but__________________________________________________________________________________
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
I am lking frward t yur early reply.
Yurs sincerely,
Li Hua
【思路點(diǎn)撥】
這是一封投訴信。作文的過渡詞(but)已經(jīng)給出，可直接寫要投訴的內(nèi)容，但是需要注意的是，投訴的內(nèi)容是用表格給出的，寫作時(shí)不要漏掉要點(diǎn)。表達(dá)個(gè)人要求時(shí)要另起一段，使文章顯得條理清晰，層次分明。寫作時(shí)的時(shí)態(tài)應(yīng)視具體情況而定。
【范文】
Dear Sir r Madam,
I’m writing t cmplain abut the jacket which I bught frm yur website. This mrning I received the jacket n time, but I regret t say that there’s smething wrng with it.
Firstly, I’m pretty sure I asked yu t send me a purple ne. The mment the mail bx arrived, I culdn’t wait t pen it, nly t find a red ne. T make things wrse, I need a size 170-88A while yu sent me a size 175-92B,which is t large fr me. Were I in it, I wuld be a clwn. And it is f such bad quality — the zipper desn’t wrk at all!
My cncern is whether yu will return me the mney r have the jacket replaced and I wnder wh will pay the pstage.
I am lking frward t yur early reply.
Yurs sincerely,
Li Hua
Writing 1
假設(shè)你叫李華，昨天你收到了兩周前在某網(wǎng)站訂購的一款iPd tuch播放器。但是你發(fā)現(xiàn)收到的商品存在以下問題：
1.訂購的播放器內(nèi)存是64GB，而收到的播放器內(nèi)存是32GB；
2.訂購的播放器是藍(lán)色的，而收到的是黑色的；
3.播放器的包裝盒已損壞。
請(qǐng)你根據(jù)以上內(nèi)容，寫一封100詞左右的投訴信給美國(guó)蘋果公司，要求對(duì)方道歉并作出補(bǔ)償。
注意：信的開頭和結(jié)尾已經(jīng)給出，不計(jì)入總詞數(shù)。
參考詞匯：內(nèi)存 RAM
Dear Sir r Madam,
I am Li Hua, a cnsumer frm China. I am writing t cmplain abut yur pr service.
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yurs,
Li Hua
Writing 2
假設(shè)你是Andrew，于2017年10月7日在購書網(wǎng)站lvereading.cm上購買了The Call f The Wild一書。今天收到后發(fā)現(xiàn)：
1. 書籍有缺頁，封面破損；
2. 遞送超時(shí)一周。
請(qǐng)就此事給lvereading.cm寫一封投訴信，并提出你對(duì)該網(wǎng)站改進(jìn)服務(wù)的建議。
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Writing 3
假設(shè)你是李華，于2015年3月3日搭乘國(guó)外某航空公司航班(flight number BA793)回國(guó)，旅途的糟糕經(jīng)歷令你很不愉快，現(xiàn)請(qǐng)用英文給該航空公司寫一封投訴信。
信件要點(diǎn)包括：
1.·陳述寫信原因；
2·投訴內(nèi)容：
(1)航班延誤了7小時(shí)；
(2)登機(jī)后的不愉快經(jīng)歷；
(3)托運(yùn)的行李箱被損壞。
3·提出你的要求。
參考詞匯：托運(yùn)行李：check-in Luggage
注意：
1．詞數(shù)100左右。
2．可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。
Dear Sir r Madam:
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Sincerely,
Li Hua
Writing 4
假設(shè)你是李濤。上個(gè)月在美國(guó)紐約旅游觀光時(shí)，你購買了當(dāng)?shù)毓旧a(chǎn)的數(shù)碼相機(jī)?，F(xiàn)因質(zhì)量問題，要求更換或退貨，請(qǐng)根據(jù)下列要點(diǎn)，給該公司經(jīng)理寫封投訴信。
【問題】拍攝的照片在電腦上顯示不清楚；到定點(diǎn)維修站檢查，無法修理；經(jīng)專家鑒定屬于質(zhì)量問題。
【要求】希望公司盡快給予答復(fù)： 或調(diào)換產(chǎn)品，或負(fù)責(zé)退款。
Dear manager,
I’m writing t yu fr the camera I bught last mnth while I was travelling in yur cuntry.
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Thank yu fr yur cnsideratin.
Sincerely yurs
Li Ta
Writing 1
Dear Sir r Madam,
I am Li Hua, a cnsumer frm China. I am writing t cmplain abut yur pr service.
Tw weeks ag, I placed an rder via the Internet fr an iPd tuch whse clr is blue and its RAM is 64GB. Hwever, when I received the package frm yur cmpany yesterday, I fund smething had gne wrng. First, the player I gt was nt what I rdered. It is a black ne with 32GB RAM. Besides, the packing case has been damaged befre it reached me. S I demand that yu shuld aplgize t me fr yur mistake and give me sme cmpensatin in time.
Hping yu can give me a reply as sn as pssible.
Yurs,
Li Hua
Writing 2
T whm it may cncern,
My name is Andrew. I feel bad t truble yu but I have t make a cmplaint abut the unpleasant nline shpping experience n the lvereading. Cm, which used t be my mst reliable e-bkstre.
On 7th April, 2017, I bught the nvel The Call f The Wild n the website. Unexpectedly, it was ne week later when the bk was delivered. What’s mre, when I pened the parcel, I fund several pages f the bk missing. Yu can prbably imagine hw disappinted I was at that mment.
I d hpe that there will be a replacement as sn as pssible and I can receive it n time. Abve all, gd service leads t bming business. I believe yu will take my case seriusly and I am lking frward t yur reply.
Yurs,
Andrew
Writing 3
Dear Sir r Madam:
My name is Li Hua. I'm writing this letter t tell yu my terrible flight experience n BA793 0n April 3rd.2012.
The first truble started when the flight was listed as "Delayed". Fr what seemed an eternity we were stuck at the airprt and n ne came t ffer us any explanatin. Seven hurs later, when all the passengers finally gt n bard the plane, we were tld that we had t keep n waiting fr anther hur due t the bad weather! If we had been infrmed earlier, we wuld have chsen t stay in the waiting rm, What was wrse, upn my arrival, I fund my check-in suitcase which was newly bught ut f shape, and its handle was brken!
I'm lking frward t an explanatin abut this unpleasant experience and I strngly suggest that yur cmpany d smething t prvide quality service t the fliers.
Sincerely,
Li Hua
Writing 4
Dear manager,
I’m writing t yu fr the camera I bught last mnth while I was travelling in yur cuntry. When I came back frm New Yrk, I fund the pictures I had taken in America culdn’t be shwn clearly n the cmputer screen. I wanted t have it repaired in the fixed repairing place, but they culdn’t manage t d that. At last I had t ask sme experts in this field fr help, and they said it was a prblem f quality. Wrse still, they said that it culdn’t be repaired in any shp. Therefre, I required that yur cmpany shuld exchange a gd ne fr me immediately. Or please return the mney t me. Please tell me yur answer t my request, s that I can decide whether t buy anther ne.
Thank yu fr yur cnsideratin.
Sincerely yurs
Li Ta
提出抱怨并表示遺憾
闡述問題發(fā)生的經(jīng)過
指出問題引起的后果
提出批評(píng)及處理的意見或敦促對(duì)方采取措施

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