設計說明
通過對Reading部分所學內容的回顧,引導學生在此基礎上展開自己的思考,并為完成問卷調查的任務做好鋪墊。通過對問卷內容的閱讀,一方面為下面完成投訴信的任務做好鋪墊,另一方面也訓練了學生的表達能力,為寫作做準備。學生通過完成表格的任務,對所獲取的信息進行分類整理,完成任務的同時,也對投訴信的寫作框架有了更深刻的理解。通過歸納整理投訴信的寫作框架,幫助學生進一步了解此類信件的寫作要求,為本課寫作任務的順利開展掃清障礙。最后完成一篇投訴信的寫作。
教學目標
通過本課節(jié)的教學,讓學生達成以下目標:
1.知識目標
掌握詞匯:satisfied, cmpletely, regret, prduct, be satisfied with, first f all
2.能力目標
(1)閱讀一份調查問卷;
(2)用調查問卷中的信息補全一封投訴信;
(3)完成一篇投訴信。
3.情感目標
學習投訴信的書寫, 提高學生的維權意識。
重點難點
1. 重點:掌握關于投訴信寫作的詞組和句式。
2. 難點:完成一篇投訴信。
教學準備
PPT課件;相關圖片
授課時數
1課時
教學過程
Step 1 Lead-in
1. Ask students t have a free talk abut rbts.

What d yu lk fr in a rbt?
2. Present a questinnaire: Yur ideal rbt.
Ask students t say smething abut their ideal rbt and cmplete it.

1. Hw lng d yu expect yur rbt’s batteries t last?
□ 2 days □ 1 week □ 2 mnths
2. Hw lng d yu think yur rbt shuld wrk?
□ 8 hurs a day □ 12 hurs a day □ 24 hurs a day
3. What d yu want yur rbt t help yu with?
□ hmewrk □ cking □ cleaning
4. Hw ften d yu think yur rbt shuld be checked?
□ never □ every 3 mnths □ every 6 mnths
Step 2 Presentatin
Read and answer.
Daniel has filled in a questinnaire at a rbt shp. Ask students t read it and make sentences.

1. Hw lng d yu expect yur rbt’s batteries t last?
□ 2 days □ 1 week □ 2 mnths

2. Hw lng d yu think yur rbt shuld wrk?
□ 8 hurs a day □ 12 hurs a day □ 24 hurs a day

3. What d yu want yur rbt t help yu with?
□ hmewrk □ cking □ cleaning

4. Hw ften d yu think yur rbt shuld be checked?
□ never □ every 3 mnths □ every 6 mnths
Daniel expects his rbt’s battery shuld last fr 2 mnths.
Daniel thinks his rbt shuld wrk 24 hurs a day.
Daniel wants his rbt t help him with hmewrk.
Daniel thinks his rbt shuld be checked every 6 mnths.
Step 3 Drills
1. Read and cmplete.
Daniel’s rbt has stpped wrking. He decided t write a cmplaint letter t the shp. Ask students t help Daniel cmplete his letter.
Dear Sir/Madam,
Rbt mdel number HUGO123BB
Tw weeks ag, I bught a rbt frm yur shp. Hwever, I am nt satisfied with it at all.
First f all, I am unhappy with its batteries. They last fr ne week at mst, s I have t change them ften. I think they shuld last fr at least (1) ___________.
I think a rbt shuld wrk (2)_____________, and I want my rbt (3)____________. Hwever, this rbt is very lazy. I need t give it instructins all the time. Otherwise, I need t d everything myself.
The quality f this rbt is nt up t standard either. A gd rbt shuld nly need checking (4)_____________. My rbt has already stpped wrking cmpletely. I d nt knw what is wrng with it.
I regret having bught a rbt like this. I wuld like t get my mney back.
Yurs faithfully,
Daniel Chen
Answers: (1) 2 mnths (2) 24 hurs a day (3) t help me with my hmewrk (4) every six mnths
2. Read and cmplete.
Ask students t read the cmplaint letter and fill in the frm.
3. Read and learn.
Ask students t read the cmplaint letter and learn mre abut it.
4. Listen and find.
The rbt shp sent a reply t Daniel. Ask students t listen t the reply and find ut the tw ways t deal with Daniel’s prblem.
Dear Mr Chen,
We are srry t hear that yu are nt satisfied with yur rbt. We understand why yu are s angry. We wuld like t send yu a new rbt. Yu will nly need t put the batteries in t make it wrk.
Of curse, yu can have yur mney back if yu wuld nt accept ur new prduct. Hwever, we hpe that yu will give it a try. We are sure that yu will like it. Yu are welcme t let us knw whenever yu are nt satisfied with it.
Please tell us yur decisin. If the new rbt is yur chice, please let us knw when we can send it t yu.
We lk frward t hearing frm yu sn.
Yurs sincerely,
Lin fang
Manager
Tw ways:
5. Learn abut the writing structure.
Ask students t think hw t write a cmplaint letter.
Part 1 Brief intrductin.
I bught a rbt frm…
The style is …
I am nt satisfied with it.
Part 2 The majr prblem it has and the ideal ne yu expect.
First f all, I am unhappy with… They… But I think they shuld …
I want … Hwever, … is …
I need t …Otherwise, I need t …myself.
The quality f … is nt up t standard either.
A gd… shuld… My…h(huán)as already…
Part 3 Express yur aplgy and yur requirement.
I regret having bught … like this. I wuld like t…
Step 4 Language pints
1. Hw lng d yu expect yur rbt’s batteries t last?
你期望你的機器人的電池能用多久?
expect v. 期望,期待
(1) expect t d sth 期望做某事
We each expect t get high marks in the exam.
我們每個人都期望在考試中取得高分。
(2) expect sb t d sth 期待某人做某事
We expect him t be ur new mnitr.
我們期待他成為我們的新班長。
(3) expect + that從句 期望……
I’m expecting that my father will cme back frm wrk early.
我期望我父親早下班回來。
2. The quality f this rbt is nt up t standard either.
這個機器人的質量也不合格。
(1)the quality f… ……的質量
the price f… the number f…
the ppulatin f… the weight f…
The quality f the fd here has drpped recently.
這里的飯菜質量最近下降了。
The price f this rbt is a little high.
這款機器人的價格有點兒高。
(2)up t standard 合格
high standards高標準
The prduct is up t standard. 此產品合格。
3. I regret having bught a rbt like this.我后悔買了這樣的一個機器人。
regret v. (regretted—regretted—regretting)后悔
regret having dne smething后悔做了某事
She regrets nt having bught that bk. 她后悔沒有買那本書。
Step 5 Hmewrk
1. Recite wrds, phrases and expressins learnt in this lessn and write a cmplaint letter and a reply.
2. Finish the related exercises.
3. Review Unit 3.
當堂達標
Write an article
假如你叫李明,上個月你用零花錢在手機商店買了一部新的智能手機。據說手機的設計有很多功能,你很喜歡。
但好景不長,幾天后手機陸續(xù)出現一些問題:電池使用時間過短;上網速度過慢;會自動重啟。你本想再用用試試,沒想到三天前手機徹底停止了工作。
你和顧客服務部聯系,認為手機質量不達標,你后悔購買并想退錢。
Dear Sir/Madam,
I bught a new smart phne in yur shp last mnth. It’s said that the design f the phne has a lt f functins.
Hwever,_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
I’m lking frward t yur reply.
Yurs sincerely,
Li Ming
One pssible versin:
Dear Sir/Madam,
I bught a new smart phne in yur shp last mnth. It’s said that the design f the phne has a lt f functins.
Hwever, a few days later, prblems began t appear. First f all, the battery culdn’t last lng. Secnd, It was slw when I surfed the Internet. Third, it culd restart by itself. I wanted t try it ut fr a few mre days. But it has already stpped wrking cmpletely.
I regret having bught the phne. I think the quality f it is nt up t standard. I wuld like t get my mney back.
I’m lking frward t yur reply.
Yurs sincerely,
Li Ming
板書設計
Unit 3 Rbts
Task
A cmplaint letter
Part 1: Brief intrductin
Part 2: The majr prblem it has & the ideal ne yu expect
Part 3: Express yur aplgy & yur requirement reply
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