專題13 書面表達(dá)之應(yīng)用文寫作（道歉信&投訴信）-2022年高考英語畢業(yè)班二輪熱點(diǎn)題型歸納與變式演練（全國通用）-試卷下載-教習(xí)網(wǎng)

書面表達(dá)之應(yīng)用文寫作（道歉信&投訴信）-2022年高考英語畢業(yè)班二輪熱點(diǎn)題型歸納與變式演練（全國通用）目錄一、熱點(diǎn)題型歸納..................................................................【題型一】道歉信...............................................................【題型二】投訴信...............................................................二、最新模考題組練.................................................................【題型一】道歉信【典例分析】【2021年高考北京卷】假設(shè)你是紅星中學(xué)高三學(xué)生李華．你和英國好友Jim原定本周末一起外出，你因故不能赴約．請(qǐng)你用英文給他寫一封電子郵件，內(nèi)容包括：1．表達(dá)歉意并說明原因；2．提出建議并給出理由．注意：1.詞數(shù)100左右；2.開頭和結(jié)尾已給出，不計(jì)入總詞數(shù)．Dear Jim，____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours，Li Hua【答案】Dear Jim，I'm sorry that I won't be able to go hiking with you this Saturday．I began to cough yesterday morning，so I went to see a doctor．She told me it was a bad cold，and I would have to stay at home for a few days．I'd really like to spend some time with you．Is it OK with you if we take a trip to Zhangjiakou next Saturday？ It's one of the host cities for the 2022 Winter Olympics．Please let me know what you think．Again，I'm sorry about the inconvenience．Hope to hear from you soon．Yours，Li Hua 【提分秘籍】道歉信是指因過失或疏忽等做錯(cuò)了事，給別人帶來了麻煩或損失，發(fā)覺后給對(duì)方賠禮道歉并請(qǐng)求對(duì)方原諒的信件。通常包括以下三部分內(nèi)容：1. 開門見山，表明寫信目的：表示歉意；2. 說明出現(xiàn)差錯(cuò)的原因，提出彌補(bǔ)措施；3. 再次致歉，請(qǐng)求原諒，希望得到理解(語言要誠摯，解釋的理由要真實(shí))。【常用語塊】1. 因某事向某人道歉_________________________________2. 向……說對(duì)不起_________________________________3. 接受我的道歉_________________________________4. 為某事原諒某人_________________________________5. 并非故意做某事_________________________________6. 彌補(bǔ)；賠償_________________________________7. 賠償；償還_________________________________8. 給你帶來不便_________________________________9. 給你帶來許多麻煩_________________________________10. 更加小心_________________________________11. 犯這樣愚蠢的錯(cuò)誤_________________________________12. 應(yīng)當(dāng)受到責(zé)備_________________________________13. 承擔(dān)責(zé)任_________________________________14. 難以接受的后果_________________________________15. 下不為例_________________________________1. apologize to sb. for sth. / make an apology to sb. for sth.2. say sorry to3. accept my apology4. forgive sb. for sth.5. have no intention to do sth.6. make up for7. pay for / compensate for8. cause you inconvenience9. cause you much trouble10. be more careful11. make such a stupid mistake12. be to blame13. be responsible for / shoulder/undertake the responsibility14. an unacceptable result/consequence15. never let it happen again 【套用句式】1. 我寫這封信是因……向你致歉。___________________________________________________________________________2. 請(qǐng)接受我真誠的道歉。___________________________________________________________________________3. 對(duì)于我說的話/做的事，我確實(shí)感到很抱歉。但請(qǐng)相信，我并非故意要……___________________________________________________________________________4. 我真心希望你能理解我的處境/設(shè)身處地地為我考慮，并接受我的道歉。___________________________________________________________________________5. 對(duì)于造成的不便我再次表示歉意。___________________________________________________________________________1. I am writing to apologize for … /I am writing to say sorry for…2. Please accept my sincere apology.3. I am indeed very sorry for what I said/did, but please believe I had no intention to…4. I sincerely hope you can understand my situation/think in my position and accept my apology.5. Once again, I am sorry for any inconvenience caused. 【變式演練】篇1：假定你是李華，寒假中作為交流生短期去英國培訓(xùn)，回國時(shí)因?yàn)榇颐Γ逊繓|Bob的音樂光盤夾在行李中帶了回來。現(xiàn)在請(qǐng)你給Bob寫一封道歉信，要點(diǎn)如下：1. 對(duì)自己帶走音樂光盤表示歉意；2. 提出解決的辦法；3. 再次請(qǐng)求原諒。注意：1. 詞數(shù)100左右；2. 可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。3. 開頭語和結(jié)束語已為你寫好。Dear Bob,__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Looking forward to your reply.Yours sincerely,Li Hua【答案】Dear Bob,I am writing to make an apology to you for I forgot to return a music CD which I borrowed from you last week. Yesterday I came back from England and found it in my luggage. I am so sorry that you cannot listen to it at present.The CD which I borrowed from you is made in England, so I believe you can find another one in your local store. How about your buying another CD by yourself and I will pay for it? If you cannot find a similar one, I would send it back to you through a post office. And if there are any other solutions you like, please let me know.I am terribly sorry again for my carelessness. Please forgive me for any inconvenience caused.Looking forward to your reply. Yours sincerely,Li Hua 篇2：假定你是李華，你的美國老師Mr. Evans要求你們明天下午去聽一個(gè)英國歷史的講座。你因故不能參加。請(qǐng)你寫一封信向Mr. Evans道歉并說明情況。要點(diǎn)如下：1. 表示歉意；2. 理由：父親去北京出差，母親生病住院需要人照顧；3. 詢問：是否有錄音，以便補(bǔ)聽講座。注意：1. 詞數(shù)100左右；2. 可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。3. 開頭語和結(jié)束語已為你寫好。Dear Mr. Evans,_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours sincerely,Li Hua【答案】Dear Mr. Evans,I am indeed sorry to tell you that I won’t be able to attend the lecture on English history tomorrow afternoon. My mother suddenly fell ill and was taken to hospital last night and my father is on a business trip to Beijing now. I am afraid that I will have to take care of her these days.However, I am actually very interested in English society and history. I wonder if it is possible for the talk to be recorded, and if so, could I borrow the tape? It would mean a great deal to me to listen to the tape and learn what is covered in the talk.Please allow me to say sorry again. I sincerely hope that you will be able to understand my situation and accept my apology.Yours sincerely,Li Hua 【題型二】投訴信【典例分析】假如你是 Tom, 在一家商店購得一臺(tái)劣質(zhì)電視機(jī)，遂與營業(yè)員交涉，但營業(yè)員態(tài)度惡劣，不予受理。為此，你向經(jīng)理寫了一封投訴信。內(nèi)容主要包括： (1)自我介紹； (2)投訴的原因 (3)希望換一臺(tái)新的電視機(jī)，否則全額退款。【答案】 Dear manager, I am Tom, one of your customers. (自我介紹) I am writing to lodge a complaint about the poor quality of your product. (表達(dá)寫作目的) The experience in your shop is a bitter disappointment to me.(投訴原因) For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二) It is required that I should get a replacement, or I should receive a full refund. (提出要求) Thank you for your attention and I am looking forward to your prompt reply. (期待回復(fù)) Sincerely Yours, Tom 【提分秘籍】投訴信是人們?cè)谟龅揭恍┎晃拿鳜F(xiàn)象、所購商品質(zhì)量差、售后服務(wù)不滿意等情況下解決問題的一個(gè)方法。因此，投訴信的去處通常有兩種：一是給服務(wù)單位即經(jīng)銷商或生產(chǎn)廠家；二是給報(bào)社或消委會(huì)等有關(guān)部門。投訴信應(yīng)包括三個(gè)方面的內(nèi)容： 1. 表明寫信目的，投訴的內(nèi)容； 2. 投訴的具體原因、問題的經(jīng)過及產(chǎn)生的后果。 3. 提出解決方案/希望得到的結(jié)果。投訴信常用詞匯或句型：投訴： to lodge a complaint about/to express my dissatisfaction with what happened the other day/about the product in your company the other day/about the poor service I received in your shop. 投訴原因: 1. The experience is a bitter disappointment to me. 2. To my disappointment, what happened the other day ruins your good reputation. 3. The reason for my dissatisfaction is ... 4. To my disappointment, there are several serious problems that deserve your close attention. 描述事情經(jīng)過： 1. In the first place, _________(抱怨第一個(gè)方面). In addition, __________(抱怨第二個(gè)方面). 2. For one thing, ... (原因一) .For another, ...（原因二） 3. I appreciate it very much if you could __________(提出建議和請(qǐng)求)，preferably ________(進(jìn)一步的要求), and I would like to have this matter settled by _________（設(shè)定解決事情的最后期限）. 常見投訴范例： 1. 服務(wù)不好/不滿意： The music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly. 你們播放的音樂太吵了。在這樣的環(huán)境下，我很難安靜的坐在這里吃飯。 I have dialed your service number for several times but it was always busy. 我多次撥打你們的服務(wù)電話，但它總是占線。 2. 產(chǎn)品不好/不滿意： When it's washed, it fades in colour. 當(dāng)被洗的時(shí)候，它會(huì)掉色。I was astonished because the hole was obvious and I didn't think you should neglect this deficiency(缺陷). 我很震驚，因?yàn)檫@個(gè)洞和明顯，我認(rèn)為你們不應(yīng)該忽略這個(gè)缺陷。提出要求常用詞匯：退款：refund 換貨：replace 退貨：return the goods/merchandise/products 賠償：compensate 期待回復(fù)常用句型： 1. I wish you could treat my complaint seriously and give me your reply as soon as possible. 2. I hope that my problems will get your kind consideration. I would be very grateful if you could look into the matter as soon as possible and I’m looking forward to receiving your reply. 【變式演練】假如你是李華，請(qǐng)你以自己網(wǎng)上購書所遇到的不愉快經(jīng)歷，向中國某家英文報(bào)紙生活欄目寫一封抱怨信，要點(diǎn)如下：所購書中有破損，缺頁現(xiàn)象：一些書籍價(jià)格比實(shí)體店書店還要貴。【答案】Dear Sir or Madam,I am a middle school student. I am writing to express my dissatisfaction and disappointment about the unpleasant experience which happened a few days ago. I bought some books from the Internet. But when I received the books, I was disappointed to find that some of the books are not only poorly printed, but also slightly damaged, and even some pages are missing. In addition, some of the books are more expensive than those in the local bookstores.Therefore , I am writing to ask you for help, and I hope that you can focus on this matter, which can amuse the attention of the relevant departments. I totally believe that they will improve their service in the future. I would be grateful if you could take my opinion into consideration. Your sincerely, Li Hua道歉信篇1：假定你是李華，與留學(xué)生朋友 Bob 約好一起去書店，因故不能赴約。請(qǐng)給他寫封郵件，內(nèi)容包括：（1）表示歉意；（2）說明原因；（3）另約時(shí)間。注意：（1）詞數(shù) 100 左右（2）可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。【答案】Dear Bob, I’m sorry to say that I cannot go to the bookstore with you on Friday afternoon. (表達(dá)歉意) I have justfound that I have to attend an important class meeting that afternoon. (說明原因) I hope the change will not cause you too much trouble. Shall we go on Saturday morning? We can set out early so that we’ll have more time to read and select books. If it’s convenient for you, let’s meet at 8:30 outside the school gate. If not, let me know what time suits you best. I should be available any time after school next week. (補(bǔ)救措施) Once again, I am sorry for any inconvenience caused. I am looking forward to your reply. (再次致歉) Yours sincerely Li Hua 篇2：假定你是李華，你的英國朋友Tracy下個(gè)月將來你所在的城市參加夏令營活動(dòng)，想要寄宿你家，但你有事無法接待。請(qǐng)你給她寫一封郵件，內(nèi)容包括：1.表示歉意；2.解釋原因；3.提供幫助。注意：1.詞數(shù)80左右；2.可適當(dāng)增加細(xì)節(jié)，以使行文連貫________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】Dear Tracy，I'm delighted to know you'll come to my city for a summer camp next month, but I'm terribly sorry I can't accommodate you at my house．My family has planned a fortnight's trip to Tibet and cannot be back before you arrive.If you don't mind, you can live with my cousin. I've already asked her about the stay and she is more than happy to help you out．Please let me know if there's anything else I can do for you．Best，Li Hua 投訴信假定你是李華，你的鄰居Smith先生的寵物狗不斷的吠叫，嚴(yán)重影響了你的生活，請(qǐng)給他寫封信表達(dá)你的不滿。內(nèi)容包括：1. 寫信目的；2. 犬吠對(duì)你的影響；3. 你的訴求。注意：1. 詞數(shù)80左右；2. 可以適當(dāng)增加細(xì)節(jié)，以使行文連貫；3. 開頭和結(jié)尾已經(jīng)給出，不包含在詞數(shù)內(nèi)。Dear Mr. Smith,____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours sincerely,Li Hua【答案】DearMr. Smith,I am writing to lodge complaints against yourpet dog, whose all-night-long howls severely affects my study andnormal life. As you know, I am now preparing for Gaokao, which is oneof the most important exams for us Chinese students and is due to beheld next June. Yet, so thunderous is your dog's bark that I fail toconcentrate and even have difficulty in falling asleep. Therefore, I sincerely wish you could tame your dog properly and immediately stopits tantrum, otherwise I would seek legal support.Yours sincerely,Lihua

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