備戰(zhàn)2023高考英語滿分作文萬能模板（八）                書信之投訴信和道歉信                             投訴信 【題型分析與寫作方法】題型分析：       在生活中，人們通常用寫投訴信的方式解決消費利益受損、正常生活和工作受到干擾等問題。投訴信與普通書信的格式基本相同。但要注意的是，寫投訴信的目的是解決問題而不是泄憤，因此寫信時一定要注意態(tài)度誠懇、直截了當(dāng)。投訴信通常包括以下幾個方面的內(nèi)容：說明投訴的原因并表示遺憾；實事求是地陳述事情發(fā)生的經(jīng)過，切記不要夸大其詞；指出問題引發(fā)的后果，提出批評及處理的意見或敦促對方采取措施，或者提出所希望的賠償以及補(bǔ)救方式。寫作方法：       首段：注意客觀禮貌。a. 自我介紹；b. 引出投訴內(nèi)容；c. 表明目的要求。主體：展開陳述投訴原因、具體理由或后果，注意內(nèi)容充實，符合交際習(xí)慣。a. 詳細(xì)說明情況，中肯地提出問題；b. 提出改進(jìn)建議，表明希望如何解決；c. 拓  展題目內(nèi)容，尤其要強(qiáng)調(diào)問題不解決所帶來的后果。尾段：表達(dá)希望問題得到解決的意愿，注意態(tài)度客觀、有禮貌。a. 表達(dá)強(qiáng)烈愿望，希望上述問題得到迅速恰當(dāng)?shù)慕鉀Q；b. 有時可就問題的解決限 定時間；c. 對有關(guān)人員的努力表示感謝；d. 希望盡快得到令人滿意的答復(fù)。 【萬能模板---書信之投訴信】Dear Sir/Madam,My name is/I'm 自我介紹. I am writing to you for something/to tell you something about 投訴的內(nèi)容.闡述發(fā)生矛盾的事件. I陳述本人曾做過的努力. But 投訴原因一. Besides, 投訴原因二. To be frank, 客觀評論，以示誠懇. I do hope/I wish that 表達(dá)本人期待的解決方案. Do you agree with what I said? I am expecting your answer.Yours sincerely,____________【模板范文】         請針對學(xué)校用電浪費的情況，給學(xué)校相應(yīng)負(fù)責(zé)人寫一封投訴信，陳述現(xiàn)象，說明利弊，并提出改進(jìn)建議。Dear Sir,My name is Li Hua and I am a student in Class One, Grade Two. I am writing to tell you that the waste in our school is very serious. If you go around the school, you will find the lights are burning day and night. In addition, you will also find taps running all the time. In the dining room, food is thrown away everywhere and there are a lot of useful things in the litter bins. (自我介紹；投訴內(nèi)容）Faced with these phenomena, I feel worried. Although our country is becoming richer and richer now, we still need to save everything because saving is one of the virtues of the Chinese. Do you agree with what I said? Would you like to call on all the students to fight against waste? I am expecting your answer. (投訴原因；期待解決方案）Best wishes!Yours sincerely,Li Hua【高分素材之單詞和短語】face with，dissatisfaction, complain about, suffer a lot, put up with, refund the cost, get this matter settled【高分素材之句式】★首段模板句式1. I am writing to you about... which I received/bought...2. I am writing to tell you that……3. I am going to complain about...4. I am sorry to have to send this letter...which I received/bought...★篇中模板句式1. When we checked. . . , we noticed. . .2. When I took. . .out of the bag and examined. . .closely, I found...3. When I unpacked. . . and tried to use it, it did not work.4. Faced with these phenomena, I feel worried.★結(jié)尾段模板句式1. Please let me know what you intend to do in this matter.2. In view of the inconvenience this has caused, I feel you should... 道歉信 【題型分析與寫作方法】題型分析：      道歉信的目的是向收信人表達(dá)歉意，請求對方諒解自己的某種過失。道歉信通常包括以下內(nèi)容：表示歉意，道歉的原因，出現(xiàn)差錯的原因，提出彌補(bǔ)措施，請求原諒。寫作方法：首段：陳述寫信意圖，對某事表示歉意。主體段落：說明道歉的具體原因，應(yīng)展開。在主體段落中，寫信人應(yīng)當(dāng)在陳述理由時照顧讀信人的感受，切忌強(qiáng)詞奪理。結(jié)尾段：再次表明歉意，請求收信人的諒解。還可以建議對自己的過失采取何種補(bǔ)救措施。 【萬能模板---書信之道歉信】Dear______,I am terribly sorry for針對某事進(jìn)行道歉. Now I am writing you this letter to show my deep regret. I do hope you can understand me and excuse me 希望得到諒解.I will be very grateful if you are kind to listen to my explanation. Because 解釋原因.I apologize again for 再次道歉. I will make my great effort on補(bǔ)救方案 . I wonder if詢問對方能否接受道歉及補(bǔ)救方案.Sincerely yours,_____________ 【模板范文】      由于不適應(yīng)廣州的氣候，身體生病了，不能正常上課，現(xiàn)需要向你的英語老師寫封道歉信，表達(dá)歉意，說明事由，并簡述采取何種補(bǔ)救措施。 Dear Tom,I am terribly sorry for not having attended your class on time. Now I am writing you this letter to show my deep regret.I will be very grateful if you are kind to listen to my explanation. Because it is my first time to live in Guangzhou and I can not adapt to the weather here quickly, I've had a headache these days. be honest, I think you will be my best teacher to help me improve my English. So I apologize again for my not attending your class. I will make my great effort on English in the future and will not disappoint you next time!I wonder if you could excuse me.Sincerely yours,Li Hua【萬能模板之高分素材】【高分素材之單詞、短語】terribly sorry ，express, regretful, apologize for, be sorry for, say sorry again, accept my apology 【高分素材之句式】★首段模板句式1. I am writing this letter to express my regret.2. I am writing to apologize for...3. I am very sorry to say that...4. Please accept my sincere apology for. . .5. I am writing to say sorry for. . .6. I am writing you this letter to show my deep regret. ★篇中模板句式1. Please forgive me for a stupid choice of words.2. And so I missed the appointed time.3. I will be very grateful if you are kind to listen to my explanation.★結(jié)尾段模板句式1. Once again, I am sorry for any inconvenience that has caused.2. I wonder if you could excuse me.3. Hope you can accept my apologies and understand my situation.4. I sincerely hope that you will be able to think in my position and accept my apology.5. I want to let you know how regretful I am feeling now.6. I am sorry that I can’t ……and trust that you will be able to understand.7. Please allow me to say sorry again. 
 

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