A Letter f Cmplaint
適用于年終總結(jié)/新年計劃/工作匯報/述職報告/項目策劃等
Internatinal Day fr Cnsumers' Rights and Interests
What is a letter f cmplaint?
投訴信是向有關(guān)部門反映所購買的某種商品質(zhì)量或某項服務(wù)/環(huán)境不能達到我們的要求，以期望對方退換或索賠。因此，寫投訴信時措辭要客氣，但語氣要堅定，這樣才能達到理想的投訴效果。
Dear Sir/ Madam, Nw I am writing t make a cmplaint abut the TV set bught frm yur shp. Several days ag, I bught a TV set in yur shp, but when I brught it hme and turned it n, I fund it didn’t wrk prperly. S I tk it back t the shp and tld the assistant what had happened. T my surprise, yur assistant didn’t help me t slve the prblem. On the cntrary, he shuted at me rudely and refused t examine it. I knw yur shp enjys a high reputatin but tday, I am srry t find that such pr service shuld have happened in yur shp and yur assistant didn’t seriusly think f the interests f custmers. I d hpe that yu can lk int this matter and give me a reasnable explanatin by either giving me a full refund r sending me a new TV set. Thank yu fr yur cnsideratin and I am expecting an early reply.
1.寫信的目的（投訴目標(biāo)）2.投訴的原因（對方的責(zé)任；給你帶來的不便/損失）3.具體要求（解決方案 或希望）
Dear ________, /?T whm it may cnerned, I am __________(自我介紹). I feel bad t truble yu but I am afraid that I have t express my dissatisfactin abut _________ (抱怨的事情). ?My cmpliants mainly lie in the fllwing aspects. In the first place, __________ (抱怨的第一個方面). In additin, _________(抱怨的第二個方面). T make matters wrse/Much t my disappintment/What made me really disappinted was that, _________（抱怨第三個方面）. Under these circumstances, I fund it ________ (感覺) t _________ (帶來的后果). ?Due t its pr quality and much incnvenience it has caused, I require that yu either _________ r ___________.（訴求）I d hpe yu can take my cmplaint int cnsideratin. Lking frward t a satisfactry reply at yur earliest cnvenience./ I wuld like t have this matter settled by ________（期限） Yurs,
In the beginning paragraph:1.很抱歉打擾您，但我不得不對你們的…進行投訴。
(1)I feel bad t truble yu but I have t make a cmplaint abut yur …(2)I’m writing t express my dissatisfactin abut/at …
In the bdy paragraph:
1.有一些問題希望能引起你的注意：首先… 其次…There are sme prblems that I wish t bring t yur attentin. Fr ne thing,… Fr anther thing…2. 很遺憾的是你們的產(chǎn)品和服務(wù)竟然有以下這些令人難以接受的問題。It is a great pity that yur gds and service have the fllwing unacceptable/unbearable prblems/faults.
4. （產(chǎn)品質(zhì)量）我就非常驚訝地發(fā)現(xiàn)這個產(chǎn)品并不如廣告說的那樣，質(zhì)量就非常的差。I was extremely shcked that the prduct, nt as advertised, was fund f pr quality / mutilated.5. （服務(wù)態(tài)度）我等了很長時間才有人為我服務(wù)，這讓我難以忍受。并且你的員工的服務(wù)態(tài)度非常糟糕。I had been kept waiting fr an unbearable lng time until I received yur service, and the manner f yur staff was far frm satisfying.
6. （服務(wù)態(tài)度）盡管我不斷投訴，相關(guān)部門似乎一點都不重視它。Despite my repetitve cmplaints, the department cncerned seemed t have attached little attentin t it.7. 我知道你們店信譽很高，但今天我很難過這樣的服務(wù)竟然發(fā)生在你們店里，且你們的助理一點都關(guān)心顧客的利益。I knw yur shp enjys a high reputatin but tday, I am srry t find that such pr service shuld have happened in yur shp and yur assistant didn’t seriusly think f the interests f custmers.
8. 在這種情況下，我很難入睡，這大大地影響了我的健康和工作效率。Under these circumstances, I fund it difficult t fall asleep, which made a bad effect n my health as well as my wrk.9.考慮到以上的三個因素，我要求公司要為我盡快換一個新的或全額退款。Taking int accunt all three factrs abve, I request that the cmpany either change a new ne fr me r give me a full refund withut delay.
1. 如果你能認真對待此事并且努力阻止此類事件再次發(fā)生，我會很感激你的。I wuld appreciate it if yu culd take my cmplaint int serius cnsideratin and make effrts t prevent the recurrence f the prblem.2. 我在等待一個合理的解釋，并期待及早回復(fù)。I am waiting fr a reasnable explanatin and expecting an early reply.
In the last paragraph:
你是李華，兩月前你從國外網(wǎng)站上買了一套書蟲（Bkwrm Series)，昨天才到貨，書本質(zhì)量差，缺頁，印刷模糊，且客服態(tài)度惡劣。請你根據(jù)以下要點向相關(guān)部門投訴，要點如下： 1. 介紹購物情況 2. 反映存在問題 3. 提出解決方案
T Whm it may cncerned, I am Li Hua, ne f yur custmers. I feel bad t truble yu but I am afraid that I have t express my dissatisfactin abut the set f Bkwrm Series that I bught n yur website. It is a great pity that yur gds and service have the fllwingunacceptable faults. Firstly, I rdered the series n yur website tw mnths ag, but it was nt until yesterday that I recieved the bks, which definitely has caused great incnvenience t my study. And much t my disappintment, the bks, nt as advertised, were fund f pr quality— sme pages were missing and sme wrds were nt clearly printed. T make matters wrse, despite my repetitive cmplaints, yur service assistant seemed t have attached little attentin t it.
Taking all things abve int accunt, I request that yur stre have this matter settled prperly by giving me a full refund r delivering me a new set f bks withut delay. Thank yu fr yur cnsideratin and lking frward t yur early reply. Sincerely, Li Hua
投訴信注意事項：1. 結(jié)構(gòu)要清晰；2. 措辭要客氣，但語氣堅定；3. 必循點明具體的問題，切記籠統(tǒng)；4. 多用不同的句型表達，但銜接要自然流暢：定語從句；名詞性從句；強調(diào)句；狀語從句；虛擬語氣；5. 被動語態(tài)；6. 非謂語7. 高級準(zhǔn)確的詞匯9. ...

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